After arriving at post No. 1 last Wednesday (Sept. 26) to catch the bus to Pemberton, I noticed that the shelter was deserted.
Normally there are at least 10 or 15 people there, so I figured I had missed something … and not just the bus. I asked another driver about the scheduled departure time. He told me: “Yes sir, you are late, he left two minutes ago.”
Apparently I had not kept up with the latest schedule change. However, he did not hesitate, immediately getting on his radio and asking the Pemberton driver (Mark) if he could come back. The supervisor on duty (Terry) overheard the conversation and took charge. He directed Mark to continue to Meadow Park and wait there while he came to the gondola exchange to pick me up and drive me to the waiting Pemberton bus at Meadow Park.
Now, that’s service.
I read a few negative comments about Whistler Transit over the last few months, so I thought that they deserve some praise too. Way to go Terry and Mark and the unknown driver of Connector 1 who set all this in motion. Terry also provided me with a Rider’s Guide, but unfortunately the Pemberton schedule is not included in it, so I guess I can use that as my excuse for missing the bus.
As a bonus, the other commuters were not too upset having to wait for my personalized arrival. Thanks very much for the excellent level of customer service from a Pemberton commuter.